Technical Support

Technical Support
by Application Area

Expert support from our scientists. Browse curated FAQs by application, or raise a support ticket - we respond within 2 hours on business days.

Under 2 hrs
Avg Response
Antibodies
9 FAQs FAQs < 2h response
Frequently Asked Questions

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Proteins
9 FAQs FAQs < 2h response
Frequently Asked Questions

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PCR & qPCR
Troubleshooting guidance for standard PCR, real-time qPCR, and digital PCR workflows. Covers primer design, cycling conditions, polymerase selection, and result interpretation.
9 FAQs < 2 hrs responseDr. H. Nakamura
Frequently Asked Questions

The most common causes of no-band results are:

  • Primer failure — check Tm, GC content (40–60%), and that primers don't form dimers
  • Degraded template — run template on gel to confirm integrity; A260/A280 should be 1.8–2.0
  • Inhibitors in template — carry-over of ethanol, phenol, or EDTA can block polymerase
  • Incorrect Mg²⁺ concentration — standard is 1.5 mM; titrate 1.0–3.0 mM
  • Annealing temperature too high — try reducing by 5°C increments
Tip: Run a positive control (known-working template + primers) alongside every new PCR to isolate whether the issue is reagent or template.

Non-specific amplification is usually caused by low annealing stringency or mispriming.

  • Raise annealing temperature in 2°C steps until non-specific bands disappear
  • Use a hot-start polymerase to prevent extension at room temperature
  • Reduce template concentration — over-loading drives non-specific products
  • Add 5% DMSO or betaine for GC-rich targets
Tip: Gradient PCR across 5–10°C is the fastest way to find optimal annealing temperature.
Avoid raising annealing temperature above Tm − 3°C or you may lose your specific product too.

For most qPCR assays, 1–10 ng of cDNA or genomic DNA per 20 µL reaction is optimal. Over-loading (> 100 ng) causes inhibition and artificially high Cq values. Under-loading (< 0.01 ng) increases inter-replicate variability.

Always run a standard curve across 4–5 log dilutions to verify reaction efficiency (90–110% acceptable). Efficiency is calculated as: E = (10^(–1/slope)) – 1.

Tip: Normalise all samples to the same input concentration before setting up the plate to reduce pipetting error as a variable.

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ELISA Kits
Guidance on plate coating, blocking, sample dilution, antibody incubation, signal development, and data interpretation for direct, indirect, sandwich, and competitive formats.
8 FAQs FAQs < 2 hrs response
Frequently Asked Questions

Low signal typically points to one of these causes:

  • Reagent expiry or freeze-thaw damage — check lot dates; avoid repeated freeze-thaw of antibodies
  • Insufficient incubation time or temperature — ensure plate is at correct temperature and incubation not cut short
  • Substrate not activated — TMB substrate should be at room temperature before use
  • Sample concentration too low — ensure sample is within the standard curve range; concentrate if necessary

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Cell Culture
Media preparation, passaging, contamination prevention, cryopreservation, and mycoplasma testing. Support for primary cells, cell lines, and 3D culture systems.
8 FAQs FAQs < 2 hrs response
Frequently Asked Questions

Mycoplasma is the most prevalent cell culture contaminant and is invisible to the eye or standard bright-field microscopy. Detection methods:

  • PCR-based detection — most sensitive; ABMIUM Mycoplasma Detection Kit (Cat. AB-MYC-01) detects > 90 species
  • DAPI/Hoechst staining — mycoplasma appear as small fluorescent dots around nuclei

For elimination, BM-Cyclin treatment over two 7-day cycles is effective for most strains. Confirm clearance 2 weeks after treatment.

If mycoplasma is confirmed, immediately quarantine the affected line and decontaminate the incubator. Never continue passaging a positive line without treatment.

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Other Products
9 FAQs FAQs < 2h response
Frequently Asked Questions

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Our scientists respond within 2 hours during business hours (Mon–Fri 09:00–16:00 GMT).

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